Three people were supplementing claims for a roofing company doing more than $100 million in annual revenue. Growth couldn’t mean another pile of paperwork.
01 / THE STORYThe company was growing. The desk couldn’t keep adding hours.
Before XBuild, a front-end supplement could take up to two hours. The completion package required another 45 minutes to an hour of pulling together invoices, photographs and documents.
The adjuster received a stack of attachments, then called for anything missing. Kasandra Powell, who runs claims management, wanted to expand with the business without continually adding people to the desk.
02 / THE STORYFrom assembling the supplement to reviewing it
Jobs sync from JobNimbus into XBuild. The team uploads the carrier estimate, photographs and invoices. XBuild flags missing or underpriced items, writes descriptions with the relevant codes and brings the package into one PDF.
Front-end supplements now come back in under ten minutes. The team quality-checks the work instead of building every line. Kasandra’s completion packages take 15–20 minutes, down from 45–60.
“We’ve done multiple expansions since we started with XBuild and I haven’t had to hire anybody, because XBuild can keep up with what we’re doing.”
03 / THE STORYAn easier package for the adjuster to work through
The benefit carries through to the carrier. Photographs, quantities, descriptions and code references sit together, so the adjuster can find what supports each request.
Results reports closing claims in under 35 days, with more than 100 claims closed in under 30 days during the year covered by the interview. Kasandra credits the clarity of the package: less searching, fewer requests for missing information.
04 / THE STORYThe same team, through multiple expansions
Results completed multiple expansions without adding to its supplement team. Kasandra’s own caseload grew from 20–30 claims to 50–60 without extra hours.
The work is more flexible, too. She can prepare a supplement from the XBuild mobile app and finish the package wherever she is. The team has kept its expertise and quality control; it spends less time assembling the paperwork around them.
Up to two hours building a front-end supplement, followed by a pile of attachments.
Under ten minutes to prepare it, then a team review and one organized package.
